Wholesale Standard Intervals
All intervals are business days and are calculated from a full business day after Hawaiian Telcom receives an accurate and complete ASR from the customer prior to the cutoff time. Unless otherwise noted, cutoff time for receipt of an accurate and complete ASR is 12:00 PM HST if the Special Access service is ordered out of Hawaiian Telcom’s FCC Tariff No. 1.
Negotiated intervals apply in the following circumstances: (1) All service requests for quantities to which the standard interval does not apply, as specified below; (2) when a customer requests special handling, e.g., expedite; or (3) where suitable facilities are not available, subject to Hawaiian Telcom’s FCC Tariffs. The negotiated interval will be determined by internal Hawaiian Telcom groups.
| Due Date Interval |
| Voice Grade |
| 1-14 Circuits 2 Notes apply | 5 days if facilities are currently available |
| 15 + Circuits Negotiated | Negotiated |
| Facilities not currently available | |
| |
| Digital Data Service |
| 1-14 Circuits | 5 days if facilities are currently available |
| 15+ Circuits | Negotiated |
| Facilities not currently available | Negotiated |
| |
| DS1 Service |
| 1-14 Circuits 1, 2, 3 Notes apply | 5 days if facilities are currently available |
| 15 + Circuits | Negotiated |
| Facilities not currently available | Negotiated |
| |
| DS3 Service |
| 1-9 Circuits 1, 3 Notes apply | 8 days if facilities are currently available (includes check for availability of facilities) |
| 10 + Circuits | Negotiated |
| Facilities not currently available | Negotiated |
| |
| Optical Services |
| For example, DSR/Custom Connect/Express Connect/Flex Express Connect/Banded Optical/Expanded Band Optical/IOTS/VON | Negotiated |
| Note: When ordering special access DS1 and/or Voice Grade services in conjunction with switched access, the standard interval for 14 or fewer of such services is 10 days, and the interval for more than 14 of such services is negotiated. | |