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Hot Cut Processes

The processes listed below are guidelines that describe hot cuts that may be available through your interconnection agreement or through the Hawaii state tariff.

The term "Hot Cut" is used in the local exchange industry to describe the near-simultaneous disconnection of a Hawaiian Telcom working loop from a port on one carrier's switch, and the reconnection of that loop to a port on a different carrier's switch, without any significant out-of-service period. Initially, the loop may be any of: (a) a Hawaiian Telcom retail loop, (b) a loop being used to provide resold service, (c) a part of a UNE-P arrangement (currently grandfathered service in Hawaii), or (d) a UNE-L connected, through a CLEC collocation arrangement, to a CLEC switch, and being used by that CLEC to provide local exchange service to one of its customers. After the cutover, the loop would generally be a UNE-L connected through to a different CLEC switch.

Basic Hot Cut Process

The CLEC submits an LSR via Hawaiian Telcom's webGUI or a call to the Hawaiian Telcom’s Wholesale Call Center, indicating that it wishes to use the existing loop to serve the customer. A properly completed LSR will generate three related Hawaiian Telcom service orders:

A disconnect order, for example to discontinue the existing retail service where the customer was originally a Hawaiian Telcom retail customer - this order also creates the 'trigger' which sends a message to NPAC 48 hours before the due date indicating that the end user's telephone number will be ported to the CLEC. A change order to establish the UNE-L for the CLEC as well as a record order detailing listing information, including E911 data.

The LSR will either electronically flow through Hawaiian Telcom's ordering systems, be routed to the Hawaiian Telcom’s Wholesale Call Center for manual processing (assuming that there are issues that can be addressed by the Wholesale Call Center representative), or be rejected back to the CLEC for additional work. The CLEC can communicate with the Wholesale Call Center via telephone calls.