Updates to My Account and Online Billing
We’re making it easier for you to access your Hawaiian Telcom account and online billing information. In August, you’ll be able to access and manage all of your account information in one place, with one Username and Password. Within My Account, you’ll be able to:
- Enroll in AutoPay to ensure your monthly bill is automatically paid
- Make a one-time payment
- Review your invoice history
- Sign up for Paperless Billing
- Receive special discounts for Hawaiian Telcom customers
- And more
Frequently Asked Questions:
Q: Why are there changes to my online access?
A: We want to create a better online management experience for our customers. With this change, you’ll be able to log in one time to access all your account management tools.
Q: Is My Account new for Business Customers?
A: Yes, My Account is a new platform for business. All business customers will need to register for My Account with their Account Number and Billing Address Zip Code.
Q: Where do I go to sign on to My Account?
A: Visit hawaiiantel.com/myaccount to log into My Account.
Q: I am enrolled in AutoPay – do I need to do anything?
A: No you don’t need to do anything. Your AutoPay settings should remain the same.
Q: I am enrolled in Paperless Billing. What happens to my statements?
A: Your statement will continue to be delivered the way that you’ve been receiving it. If you are signed up for Paperless Billing, you’ll continue to receive email notifications when your statement is available for viewing online.
Q: How many users can register for My Account?
A: Only one user can register per Hawaiian Telcom Account. This user is the Primary User for My Account. The Primary User can create additional users in the Manage Users tab in My Account.
Q: What is Manage Users?
A: In Manage Users, the Primary User can setup additional My Account users that have different roles. The Primary User is the only user that can edit or delete other users in the account. There are two roles in Manage Users.
- Non-Admin: This role can be used to set up viewing access to TV Everywhere. With the Non Admin role, users will not have access to online billing or account information.
- Admin: The Admin role allows access to manage services in My Account. This role can manage and make updates to Online Billing, make payments, and add services to your account.
Q: If I have multiple Hawaiian Telcom Accounts, do I need separate My Account access
A: Yes, if you have multiple Hawaiian Telcom Accounts, you’ll need to have a My Account access for each individual account.
Q: Will I continue to receive emails when my statement is ready?
A: Yes. You will receive an email when your monthly statement is ready for viewing. It will be sent to the email address registered in your Online Billing account.
Q: Who will be sending me Online Billing notifications?
A: We’ve partnered with Invoice Cloud for our Online Billing service. Your billing notification emails will come from onlinebilling=invoicecloud.net@mg.invoicecloud.com on behalf of Hawaiian Telcom
Q: Will the HT My Account App be the same?
A: No, you will need to download new versions of the HT My Account App. iOS Users can download it from the App Store and Android users can download it from the Google App Store.
Q: I already have a My Account Login but can’t remember my Username. How do I find it?
A: If you don’t remember your Username, use the or “Forgot Username” link found on the My Account sign in page. You will be asked to provide your email address and your Username will be sent to the email address on file. Note: You may receive multiple emails if you have more than one account using the same email address.
Q: I already have a My Account Login but can’t remember my Password. How do I get it?
A: If you don’t remember your Password, use the “Forgot Password” link found on the My Account sign in page. You will be asked to provide your Username and a temporary Password will be sent to the email address on file with instructions on how to reset your Password.
Q: What if I want to change my Username?
A: Unfortunately, our system will only allow you to change your Password – not your Username. If you need to change your Username, please call us at the following numbers.
Residential Customers 643-3456
Business Customers 643-4411
Government Customers 643-3211
Q: What are the character requirements for My Account Username and Passwords?
A: Username: Use at least 8 characters. You can use letters, numbers and underscores.
Password: Passwords must not contain the user's username (entire or partial). Passwords must contain between 8 to 20 characters from three of the following four categories: 1) Uppercase characters. 2) Lowercase characters. 3) A number 0 through 9. 4) Nonalphanumeric characters: ~!@#$%^&*_-+=`|(){}[]:;,.?/
Q: I currently receive my bill in the mail. Will this change?
A: No. You’ll continue to receive your bill in the mail.
Q: Can I receive my bill by mail and email?
A: Yes. By having an Online Billing profile, you'll automatically receive email notifications when your bill is ready for viewing. You can choose to receive a paper bill in the mail in addition to the email notification.
Q: Can I pay my bill with a credit card or my bank account?
A: Yes. You’ll still be able to pay your bills using a credit card or your bank account. You can set up a recurring payment or make a one-time payment.
Q: Are there any fees associated with paying my bill online?
A: There are no fees to if you set up recurring payments through our AutoPay. There is a fee of $1.95 for Residential Customers and $3.95 for Business Customers for each one-time online payment.