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Business Voice

Stay connected with your customers.

Never miss a call again. Business Voice is a cloud-based VoIP phone system designed to keep you connected to customers and employees whether you’re at your desk or on the go.

Flexible, affordable and scalable.

Business Voice is a powerful, fully featured phone system with no upfront equipment costs, infrastructure investment or learning curve required. Plus, make free local and long-distance calls.

Get more with Business Voice add-ons.

Hosted Call Center

Hosted Unified Communications

Advanced, cloud-based system.

Stay connected to your customers anywhere with Business Voice, our flexible, cloud-based telephone system for business.

Business Voice gives you options to fit your business.

	Business Voice	Business Voice Essentials
Local technical support
Free state-of-the-art IP phones
Unlimited local and nationwide calling
Easy management portal and adminsitration
Options for redirecting calls to your mobile phone
Voicemail to email
Enhanced features like Automated Attendant, Call Recording and Call Center available to add-on
Fully managed end-to-end solution
Hawaiian Telcom Internet service Included
Free professional installation
Minimum number of lines	4	1
	Download Product Sheet	Download Product Sheet

Business Voice gives you options to fit your business.

Business Voice
Local technical support
Free state-of-the-art IP phones
Unlimited local and nationwide calling
Easy management portal and adminsitration
Options for redirecting calls to your mobile phone
Voicemail to email
Enhanced features like Automated Attendant, Call Recording and Call Center available to add-on
Fully managed end-to-end solution
Hawaiian Telcom Internet service Included
Free professional installation
Minimum number of lines	4

See More Benefits

Download Product Sheet

Business Voice Essentials
Local technical support
Free state-of-the-art IP phones
Unlimited local and nationwide calling
Easy management portal and adminsitration
Options for redirecting calls to your mobile phone
Voicemail to email
Enhanced features like Automated Attendant, Call Recording and Call Center available to add-on
Fully managed end-to-end solution
Hawaiian Telcom Internet service Included
Free professional installation
Minimum number of lines	1

See More Benefits

Download Product Sheet

Get all the benefits of Business Voice.

Cloud-based solution means low overhead

PBX functionality without the associated up-front costs

Predictable billing

Flexibility and scalability

State-of-the-art IP phone equipment

24/7 technical support

Fully maintained options available

And even more with add-ons

Plus, even more ways to connect with add-ons.

Hosted Call Center

Deliver a superior customer experience with Hawaiian Telcom’s Hosted Call Center. Integrated with our Business Voice solution, it’s easy to deploy and use. And because it’s hosted in the cloud, it eliminates upfront equipment costs and easily scales as your Call Center needs grow.

Download Product Sheet

Benefits

Cost effective: No upfront capital expenditures. Since call queuing is handled in the cloud, trunking costs are reduced
Scalable: Call Center staffing can shift seasonally. Additional agents and supervisors are easily added
Easy to use: Web-based client and dashboard views make it easy for agents to handle calls and for supervisors to monitor them

Features

Web-based client: Manage and monitor local and remote agents with a single-view dashboard for supervisors
Real-time monitoring: Monitor call status, queues, agent activity and agent availability in real-time
Reports and analytics: Enhanced reporting and metrics for Key Performance Indicators to measure against your call center goals, and to identify areas for customer experience improvement
Agent performance measurement: Evaluate, coach and improve your agents’ call-handling performance

Hosted Unified Communications for WebEx

Hosted Unified Communications (Hosted UC) for WebEx is a flexible, reliable, intuitive solution that can integrate with the other tools you already use. It includes HD video, voice, messaging, file sharing, screen sharing and conferencing in one easy-to-use and secure application.

Download Product Sheet

Benefits

Work seamlessly on any device, including PC, Mac, iOS and Android tablets and smartphones.
Never lose content.
Search across people, spaces, messages and files to find what you need quickly.
Keep your information secure with end-to-end encryption.

Features

Single number reach – Publish one business phone number and all your business calls will go to the device of your choice: desktop, tablet or smartphone.
Direct and group chats – You can edit, delete, forward, flag for follow-up, quote, use animated reactions and threading.
External collaboration – Collaborate with people outside your company by adding them directly to spaces.
Meetings and more – Schedule a meeting, start an ad-hoc meeting with everyone in your space, or enjoy your own private and secure meeting with a single click. Other features like drag and drop file sharing and application integration are also available.

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