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Help Desk as a Service

Call center solutions for your business

Managing an effective call center requires a combination of hiring the best people, providing the right level of technical and soft skills training, and having the internal technical knowledge to manage a phone solution to provide the best experience for your customers. For organizations that require a flexible call center solution for long term or short-term customer engagements, Hawaiian Telcom can provide that expertise while you focus on your company’s primary mission.

Help Desk as a Service

A flexible call center solution for long term or short-term customer engagements.

Agents with Wide Range of Skillsets

Multiple Languages Supported

Weekly Reporting

Benefits

Flat rate SLA based pricing
The ability to grow or scale along with demand, including burst usage
Assistance with planning your call routing and implementing best practices for your need
Recurring meetings to report progress, trends, issues, etc.

Features

Agents with a wide range of skillsets, both technical and non-technical
Multiple Languages Supported
Weekly reporting on key call metrics

Connect with the experts

at cbts and hawaiian telcom

Or learn more about CBTS

Product Sheet

Want to know more? Download the data sheet for full product details.